Term & condition
Terms and Conditions
| Last updated | 15 April 2026 |
| Company | BANQYZ LTD |
| Company number | 16706648 |
| Registered office | Birmingham, West Midlands |
| Contact | info@banqyz.co.uk | 0121 817 5739 | www.banqyz.co.uk |
1. About these terms
These terms apply to your use of www.banqyz.co.uk and to any initial enquiry, quote request, booking request or other interaction made through the website.
By using the website, you agree to use it lawfully and in accordance with these terms. If you do not agree, please do not use the website.
These terms do not limit any rights that consumers have under applicable law.
2. About us
BANQYZ LTD is a private limited company registered in England under company number 16706648. Our registered office is Birmingham, West Midlands.
We provide cleaning and related support services, and may also provide removals or other property support services depending on availability and agreed scope.
3. Website content and acceptable use
We aim to keep the website accurate and up to date, but website content is provided for general information only and does not amount to a binding quote or legal promise unless expressly confirmed in writing.
You must not misuse the website, attempt unauthorised access, introduce malicious code, interfere with its operation, or use website content in a way that infringes our rights or the rights of others.
You may view, print or download website content for your own lawful business or personal reference only. You must not copy, republish, sell or exploit website content for commercial purposes without our written permission.
4. Quotes, bookings and service availability
Any estimate, price guide or service description shown on the website is illustrative unless we confirm a final quotation or booking in writing.
All bookings are subject to availability, site details, access arrangements, risk review and confirmation of scope.
We may refuse, postpone or amend a booking where the information provided is incomplete or inaccurate, where safe access is not available, where the condition of the property materially differs from what was described, or where matters outside our control affect performance.
Additional work outside the agreed scope may be quoted separately and will only be carried out where agreed.
5. Customer responsibilities
You are responsible for giving accurate booking information, including property address, service requirements, timings, access arrangements and any known hazards or restrictions.
You must ensure reasonable and safe access to the site or property, including access to utilities where required, and make sure the working environment is safe for our team.
You should secure or remove valuable, fragile or sentimental items before the service begins unless we have expressly agreed to handle them as part of the service.
For removals or property-support services, packed contents should be properly described and any especially fragile, high-value or restricted items must be disclosed in advance.
6. Pricing and payment
Unless otherwise agreed, prices are stated in pounds sterling. Quotes may state whether VAT is included or excluded where applicable.
Payment terms, deposits and due dates will be set out in the relevant quote, booking confirmation or invoice.
If additional time, materials, waste handling, specialist treatment or out-of-scope work is required, we may issue a revised price for approval before proceeding, where reasonably practicable.
Late payment may result in suspension of further work, withholding of reports or handover, or other lawful recovery action.
7. Cancellations and rescheduling
If you need to cancel or reschedule, please contact us as early as possible. We may apply cancellation or re-attendance charges where time, labour, travel, equipment or third-party costs have already been committed.
Any specific cancellation terms stated in a quotation, booking confirmation or service agreement will apply in preference to this general website page.
Where we need to reschedule due to staff illness, unsafe conditions, access failure, severe weather, supply disruption or another event outside our reasonable control, we will aim to offer a reasonable alternative date.
8. Consumer cancellation rights
If you are a consumer and you book a service online, by phone, by email, or in another distance or off-premises way, you may have statutory cancellation rights under the Consumer Contracts Regulations.
In general, the cancellation period for a service contract is 14 days from the day the contract is made. If you ask us to begin the service within that 14-day period and later cancel, we may be entitled to a reasonable payment for the work already carried out up to cancellation.
If the service is fully performed within the cancellation period after your express request, your right to cancel may end. Your statutory rights are not affected.
9. Service standards, complaints and damage
We aim to deliver services with reasonable care and skill and in line with the agreed scope of work.
If you believe there is an issue with the service, please notify us promptly and, where possible, within 24 hours of completion so that concerns can be reviewed fairly and quickly.
We may ask for photographs, site access or other reasonable information in order to investigate a complaint or alleged damage.
Nothing in these terms prevents us from offering an appropriate revisit, partial credit, correction or other remedy where justified.
10. Liability
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
Subject to the paragraph above, and to any non-excludable consumer rights, we will not be liable for indirect or consequential loss, loss of profit, loss of revenue, loss of opportunity, loss of business, or loss caused by inaccurate information supplied to us, unsafe conditions, denied access, or matters outside the agreed scope.
Subject to applicable law, our total liability arising from a particular booking or service will not exceed the amount paid or payable for that booking or service, unless a different limit is agreed in writing or required by law.
11. Third-party links and external services
The website may contain links to third-party websites, platforms or tools. Those links are provided for convenience only. We do not control third-party websites and are not responsible for their content, security, availability or privacy practices.
If you use a third-party booking, payment, review or communication platform in connection with our services, the relevant third-party terms may also apply.
12. Intellectual property
All intellectual property rights in the website, including text, logos, graphics, layouts and branding, are owned by us or used by us under licence unless otherwise stated.
Nothing in these terms transfers any intellectual property rights to you except for the limited right to use the website in accordance with these terms.
13. Privacy and cookies
Our collection and use of personal data is explained in our Privacy Policy. Website cookies and similar technologies are addressed in our cookie and privacy information.
Where non-essential cookies or similar technologies are used, they should be managed in line with applicable privacy and electronic communications rules.
14. Events outside our control
We will not be responsible for delay or failure caused by events outside our reasonable control. This may include severe weather, traffic disruption, utility failure, supply-chain issues, labour disruption, public-health restrictions, emergency incidents or inability to access the property safely.
Where this happens, we will try to notify you and, where reasonable, rearrange the service.
15. Changes to these terms
We may update these terms from time to time. The latest version published on the website will apply to your use of the website from the date of publication.
For existing confirmed bookings, the version in force at the time of booking or the version incorporated into the relevant quote or contract will usually apply unless we notify you otherwise and the change is permitted by law.
16. Governing law and jurisdiction
These terms and any non-contractual disputes arising out of or in connection with them are governed by the law of England and Wales.
If you are a business customer, the courts of England and Wales will have exclusive jurisdiction unless we agree otherwise in writing.
If you are a consumer, you may also have the right to bring proceedings in the part of the United Kingdom where you live, as permitted by applicable law.
17. Contact us
For website enquiries, bookings, complaints or notices relating to these terms, please contact BANQYZ LTD using the details below:
Email: info@banqyz.co.uk
Phone: 0121 817 5739
Website: www.banqyz.co.uk
Registered office: Birmingham, West Midlands.
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