Privacy policy

BANQYZ LTD


Company	BANQYZ LTD
Company number	16706648
Registered office	Birmingham, West Midlands
Effective date	15 April 2026
Version	Version 1.0

1. About this Privacy Policy

This Privacy Policy explains how BANQYZ LTD (“Banqyz”, “we”, “us” or “our”) collects, uses, stores, protects and shares personal data when you visit our website, contact us, request a quotation, book or receive our services, work with us as a supplier or subcontractor, or otherwise interact with our business.

This policy is intended to support our cleaning, removals and related business activities and to help individuals understand what personal information we use, why we use it, and the choices and rights available to them.

2. Data Controller


Controller	BANQYZ LTD
Company number	16706648
Registered office	Birmingham, West Midlands
Website	www.banqyz.co.uk
Email	info@banqyz.co.uk
Telephone	0121 817 5739

3. Personal Data We May Collect

Depending on how you deal with us, we may collect and use the following categories of personal data:

Identity and contact details, such as your name, business name, telephone number, email address, postal address and job title.
Service and property information, such as service address, booking dates, access instructions, check-in or check-out details, photographs where relevant to the service, inventory notes, job sheets, completion records and incident or damage reports.
Transaction and billing information, such as invoicing contact details, billing address, payment status and related accounting records. We do not intentionally store full payment card details where payments are handled by third-party processors.
Communications data, such as emails, call notes, WhatsApp or message history, enquiry forms, complaints, feedback and review-related correspondence.
Technical and website usage data, such as IP address, browser type, device information, cookie preferences and website interaction data collected through essential site tools and, where enabled, analytics technologies.
Supplier, subcontractor and recruitment information, such as contact details, due diligence records, right-to-work or qualification information, insurance or compliance information, and business account details where relevant.

4. How We Collect Personal Data

We collect personal data directly from you, automatically through our website, and sometimes from third parties where that is necessary for our operations.

Directly from you when you submit an enquiry, request a quote, complete a website form, call us, email us, message us, make a booking, leave feedback, apply to work with us, or otherwise communicate with us.
From your organisation, letting agent, property manager, host, supplier or authorised representative where they instruct us to provide services and share your details for operational contact or access purposes.
Automatically through website technologies such as server logs, essential cookies and, where enabled, analytics or similar tools.
From publicly available sources or verification checks where needed for business administration, fraud prevention, debt recovery, due diligence or compliance.

5. Why We Use Personal Data and Our Lawful Bases

Under UK data protection law, we must have a valid lawful basis for processing personal data. The lawful basis we rely on depends on the purpose of the processing.

Purpose	Typical data used	Lawful basis
To respond to enquiries, arrange surveys and issue quotations	Name, contact details, service details	Pre-contract steps and legitimate interests
To schedule, deliver and manage cleaning, removals and related services	Customer, property and service records	Contract
To administer accounts, invoices, taxes, insurance and record-keeping	Billing and transaction records	Legal obligation and legitimate interests
To handle complaints, incidents, quality assurance and service follow-up	Communications, service notes, photos where relevant	Legitimate interests and, where applicable, legal claims
To send service updates or marketing communications	Contact details and preferences	Consent where required, or legitimate interests where permitted by law
To operate, secure and improve our website and digital channels	Technical data, cookie data, usage data	Legitimate interests for essential functions and consent for non-essential cookies where required
To assess suppliers, subcontractors or applicants	Business contact and compliance records	Pre-contract steps, contract, legal obligation and legitimate interests

6. Who We May Share Personal Data With

We only share personal data where necessary, proportionate and lawful. Depending on the circumstances, we may share data with:

our employees, managers and authorised subcontractors who need the information to perform their roles;
IT, email, website, cloud storage, communications, payment or software service providers;
professional advisers such as accountants, insurers, legal advisers and compliance consultants;
banking, payment and debt recovery providers where necessary for financial administration;
clients, property managers, site contacts or service counterparts where operational coordination requires it; and
law enforcement, regulators, courts, insurers or other authorities where disclosure is required by law or is necessary to establish, exercise or defend legal claims.

We require service providers and business partners that process personal data on our behalf to handle it securely and only for authorised purposes.

7. International Transfers

Where possible, we aim to use providers that process personal data in the United Kingdom. However, some technology or service providers may store or access data outside the UK. If that happens, we will take reasonable steps to ensure appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, or equivalent lawful transfer mechanisms.

8. Data Security

We use reasonable technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or unauthorised access. These measures may include restricted access, password protection, staff awareness, secure systems, role-based access, and appropriate record handling procedures.

No method of transmission over the internet or method of electronic storage is completely secure, but we seek to apply proportionate controls appropriate to the nature of our business and the personal data involved.

9. Data Retention

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, and longer where we need it for legal, tax, accounting, insurance, claims handling or regulatory reasons.

Record type	Typical retention	Why
General enquiries and quotations with no booking	Usually up to 12 months	To manage follow-up, answer queries and maintain basic commercial records
Customer booking, service and communications records	During the service relationship and normally up to 6 years afterwards	To manage contracts, complaints, insurance matters, tax and accounting obligations
Accounting and invoicing records	Normally up to 6 years from the end of the relevant financial year or longer where required	To comply with company, tax and accounting record-keeping obligations
Marketing records and unsubscribe data	Until you opt out and for a reasonable period afterwards	To respect communication preferences and maintain suppression records
Recruitment and supplier due diligence records	Usually up to 12 months after the process ends, unless longer retention is required	To support recruitment, due diligence, legal compliance and dispute handling
Cookie and technical preference records	According to the relevant cookie settings and system configuration	To remember preferences, maintain site functionality and evidence consent where relevant

Retention periods may be extended where there is an ongoing dispute, complaint, insurance matter, legal claim, investigation, fraud concern or regulatory requirement.

10. Your Data Protection Rights

Subject to applicable law, you may have the right to:

request access to the personal data we hold about you;
ask us to correct inaccurate or incomplete personal data;
ask us to delete personal data where there is no lawful reason for us to continue using it;
ask us to restrict how we use your personal data in certain circumstances;
object to processing based on legitimate interests or to direct marketing;
receive a copy of certain personal data in a portable format where applicable; and
withdraw consent at any time where consent is the lawful basis relied upon.

To exercise your rights, please contact us at info@banqyz.co.uk. We may ask for information to verify identity before acting on a request. We aim to respond in line with applicable legal time-frames.

11. Cookies and Website Technologies

Our website may use cookies or similar technologies to make the site work, keep it secure, remember preferences and, where enabled, help us understand how the website is used. Essential cookies may be set without consent where legally permitted. Non-essential analytics or similar cookies should only be used where appropriate notice and consent mechanisms are in place.

If we introduce or update analytics, advertising or other optional website tools, this policy and any related cookie information should be updated to reflect those changes.

12. Third-Party Websites

Our website or communications may include links to third-party websites or services. We are not responsible for the privacy practices, content or security of third-party sites. You should read the privacy notices of those providers before submitting personal data to them.

13. Complaints

We would appreciate the opportunity to address any privacy concern first. However, you also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal data has been handled unlawfully or unfairly.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, website tools, legal obligations or operational practices. The latest version should be published on our website and should show the effective date at the top of the document.

15. Contact

Email: info@banqyz.co.uk

Telephone: 0121 817 5739

Postal contact: Birmingham, West Midlands

Website: www.banqyz.co.uk